ShoreTel Enhanced Workgroup Services!
Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To oversimplify, this meant […]
Read MoreShoreTel CDR Format- How to find the International Calls!
Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel […]
Read MoreConfigure ShoreTel for Redundancy, Resiliency or Business Continuity?
Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice […]
Read MoreWhy move the Auto Attendant into the Contact Center?
Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that […]
Read MoreMobile Call Manager for the iPhone?
One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange […]
Read MoreShoreTel Enterprise Contact Center Call Routing based on Schedules!
If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching […]
Read MoreVoIP QOS Network Monitoring and Pathview Cloud!
Trouble Shooting VoIP issues in a multi-site deployment is a challenge to even the most talented network engineer. It is […]
Read MoreShoreTel Enterprise Contact Center “Change Call Profile” icon
How many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from […]
Read MoreSIP firmware for ShoreTel handsets?
To the sales team, I sound like a broken record as I repeated the engineering driven mantra: “A VoIP solution […]
Read MoreFun with ShoreTel Voice Mail
Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice […]
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