Implementing Active Directory Integration with ShoreTel 11
Historically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an […]
Read MoreShoreTel QOS on CISCO Switches?
Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are […]
Read MoreShoreTel “Twinning” ring your desk and cell at the same time!
So there I am, on the my desk phone, talking to some very important client and I now have 45 […]
Read MoreShoreTel Browser Based Call Management Options!
If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose […]
Read MoreExtension Number, Phone Device, or User?
Is a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension […]
Read MoreSkills Based Routing in the ShoreTel Enterprise Contact Center!
Assuming there is more than one Agent available to service an inbound contact center call, a “skill” level can be […]
Read MoreCreating a “Personal Workgroup” to help answer your phone!
One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an […]
Read MoreShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!
Mobility and Office Extensibility continue to be “must have” feature sets for success in todays hyper competitve market place. […]
Read MoreShoreTel Compatible Audio Conference Bridge on a Plug Server?
The Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as […]
Read MoreLog Blog – Debugging ShoreTel Voice Mail with vmail.log
We should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both […]
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