Implementing Active Directory Integration with ShoreTel 11
Historically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an […]
Read MoreHistorically I have recommended that the ShoreTel server not be a computer in your domain. To many times, an […]
Read MoreQuality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are […]
Read MoreSo there I am, on the my desk phone, talking to some very important client and I now have 45 […]
Read MoreIf you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose […]
Read MoreIs a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension […]
Read MoreAssuming there is more than one Agent available to service an inbound contact center call, a “skill” level can be […]
Read MoreOne of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an […]
Read MoreMobility and Office Extensibility continue to be “must have” feature sets for success in todays hyper competitve market place. […]
Read MoreThe Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as […]
Read MoreWe should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both […]
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