ShoreTel ECC – the powerful “change call profile” scripting tool!
Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User […]
Read MoreInstall your ShoreTel Call Manager on your Apple iPad
On more than one occasion I have actually had to telnet into a clients router or switch using nothing more […]
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“Call flow” the callers experience when reaching your business!
Having managed 1000’s of telephone system deployments over my career, one subject continues to be the project “speed bump”. […]
Read MoreShoreTel Route a Call based on Area Code or Mood
“Can we route calls to a Workgroup based on the Area Code of the Caller”, asks our intrepid Sales representative! […]
Read MoreShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)
Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from […]
Read MoreQOS for ShoreTel VoIP Deployments!
Setting up QOS on your routers to support ShoreTel VoIP across a WAN connection requires that you employ some creativity […]
Read MoreShoreTel Database Replication and Manipulation of MAXDBQUERIES!
It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration […]
Read MoreShoreTel Enhanced Workgroup Services!
Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To oversimplify, this meant […]
Read MoreShoreTel CDR Format- How to find the International Calls!
Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel […]
Read MoreConfigure ShoreTel for Redundancy, Resiliency or Business Continuity?
Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice […]
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