The ShoreTel Prefix Option
In this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they … Read More
ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
I would like to kill call center challenges with one blog! In many call center environments, it is possible … Read More
More on ShoreTel LLDP – follow up to previous blog post!
This is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the … Read More
How to cause a ShoreTel phone to dial from within Outlook
We see a lot of request that can be summarized as “can we dial from within<(insert your favorite application … Read More
Putty Telnet into ShoreGear SG50V/SG90V
We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would … Read More
ShoreTel SIP Trunk Configuration Parameters for Level 3
Generally, we do not fill out forms given to us by Carriers. Most Carrier forms use nomenclature that is … Read More
How to set up Backup for ShoreTel VG50 and VG90 V siwtches!
Both models of the ShoreTel VG90 and VG50 are availabe in V switch configurations. The V switch configuration enables … Read More
How to Telnet into a ShoreTel phone
A typical trouble ticket might sound like “when another extension calls me, I can hear them, but they can not … Read More
Switch Connectivity Diagnostic
Most ShoreTel System Administrators learn early on that the “Quick Look” link in the ShoreWare Director is your best friend! … Read More
The missing ShoreTel Beep!
In both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call … Read More
