DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]
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Facebook Marketplace Ebay Scam!
If Facebook and Google are so all knowing, how do they allow rip offs like this to not only exist, but profit from?
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Amazon Connect Tips, Tricks and Trouble Shooting!
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
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DrVoIP Amazon Connect Configuration Packages!
DrVoIP fixed cost deployment packages: 1 – Amazon Connect Basic Configuration of 5 Customer Service Queues, 5 routing profiles and […]
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Amazon Connect Email Routing using Dextr.Cloud
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
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Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!
Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]
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Amazon Connect Call Center Planning Guide
Basic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business […]
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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!
Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
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Understanding Amazon Connect Call Center Pricing!
Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through …
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Why would you text a picture to your Amazon Connect call center?
Sending Text messages with pictures to your call center can be a major time saver …
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