
What exactly is a Contact Trace Record?
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Read MoreExactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Read MorePost Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have […]
Read MoreCall Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is […]
Read MoreIs Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction […]
Read MoreOnly Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting […]
Read MoreHos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Read MoreSetting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
Read Moreuse LEX to enable a “dial by name” directory and give your call center phone system like features!
Read MoreLEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. – DrVoIP
Read MoreDextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out […]
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