Amazon Connect Lets folks text a request for call back!
Is Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction […]
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What are Amazon Connect “soft” Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting […]
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Amazon Connect CRM Integrations and Custom Phone (CCP)
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
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Amazon Connect “Auto Post Call Customer Survey”?
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
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Give Amazon Connect Phone system features with “Dial by Name” functionality
use LEX to enable a “dial by name” directory and give your call center phone system like features!
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Amazon Connect Configuration – Tutorial Video!
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. – DrVoIP
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Dextr adds Global Quick Connects for Amazon Call Centers!
Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out […]
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Amazon Connect – Can Agents log in and out of individual Queues?
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
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What your home WiFi and Smartphone are telling the entire planet!
Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]
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Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
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