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Anyone who has been deploying telephone systems for any length of time has run into the “language” issue. Though I […]

With an estimated 45 percent of Americans now using smartphones (66 percent for those under 30), it smartphones are starting […]

Have you ever call into a customer service function, been answered with “all of our Agents are currently busy with […]

It is almost expected that a modern call or contact center be able to offer a “call back from Queue” […]

Do you run a business in which the day shift and the night shift share the same telephone instrument? […]

The actual task of upgrading your ShoreTel system from one software version to the other is “brilliantly simple”. The process, […]

As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the […]

We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now […]

Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift […]

We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into […]

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