Free Tools for Network Monitoring and VoIP assessments!
A network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of […]
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Holiday Check script is a great learning tool!
Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done […]
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Top 5 Trends Transforming your Contact Center!
The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies […]
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Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?
We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on […]
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Slamming it with ShoreTel Call Manager desktop deployment option!
One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation. You can breeze through […]
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UCCX Cheat Sheet – Agent Log-in in using Extension Mobility!
There is a two step process for logging into the systems if you are a mobile worker. The first step […]
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Repurpose your CISCO 7900 phones as ShoreTel sip Extensions!
The CISCO 7900 series of phones have been a very popular handset in the “hosted” PBX space. CISCO discourages the […]
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Deploying VoIP in the Cloud or rolling your own “hosted PBX” – Part 1 Server Deployement
The entire subject of Virtualization and all things “cloud” has become something that even none technical people talk about. […]
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How to install the ShoreTel Virtual Switches!
Virtualization has significantly altered the options available for your choice of deployment models. With the introduction of ShoreTel 14.2 you […]
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ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard
I am found of repeating that “product development is a process not an event”! Though the marketing folks need […]
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