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Instant access to our online library of “how to” training video’s!

Get online access to our ShoreTel  12 Administrative training; ShoreTel Enterprise Contact Center training and an ever expanding library of “how to” tech tips videos! Your access is good for one year which means that as we add new content, you get immediate access to it! Currently over 50 hours of video training on both the IPBX and the ECC!

The video library content listed below is available only with the premium video access membership at an incredible value of only $99 a year!

 

HOT NEW RELEASES!!

V12 Configuring SIP Trunks and SIP Extensions

V12 ShoreTel Architecture Overview

V12 Server Admin Overview

V12 Configuring Users (part1)

V12 Adding Switches, Trunk Groups

V12 Backing up a ShoreTel V Switch

 

ShoreTel System Administration Training

Getting Started

ShoreTel Overview

Lesson Deployment Model

Server Overview

System Administration

System Preferences

Call Control Options

Configuring Application Servers

Configuring Switches

Configuring IP Phones

Configuring Users Part 1

Configuring Users Part 2

Configuring Trunks

Configuring Work Groups

Configuring Automated Attendants

Configuring Schedules

 

ShoreTel Tech Tips

Adding Switches, Trunk Groups, Analog and PRI Setup

Compare ShoreTel and Cisco CUCM

Inside the New ShoreTel Linux Based V Switches

Video + IM + OCS

Backing up ShoreTel IPBX

Deploying Personal Call Manager with Active Directory Group Policy

Shoretel Training – Contact Center and Enterprise Contact Center

ShoreTel Chat
ShoreTel ECC Abandoned Call Back

ECC C2G Reporting

ShoreTel Basic ECC Configuration

ShoreTel ECC SQL IVR Scripting

ShoreTel Advanced ECC Configuration – Abandoned Calls

ShoreTel Advanced ECC Configuration – Dial Lists

ShoreTel Enterprise Contact Center Email Agent/Queue Configuration

ShoreTel Enterprise Contact Center Report Generation- Historical Reporting (part 1 of 3)

ShoreTel Enterprise Contact Center Report Generation – Real Time Agent Monitor (part 2 of 3)

ShoreTel Enteprise Contact Center Report Generation- Interaction Reporting or C2G (part 3 of 3)

ShoreTel Enterprise Contact Center Version 5.1 Overview and Quck configuration Guide

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