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You already might have heard about the buzz generated by avant-garde VoIP telephone solutions and are wondering what is so great about it! The answer to your musing lies in the many benefits and advantageous features that VoIP has to offer to small business users. Once you get over how convenient and easy to use the system is, your business will also have a rich set of features at your services and that too, at most economical rates!
VoIP services use a high speed Internet connection to place and receive calls both locally as well as internationally. This allows your customers to enjoy the feasibility of simply clicking an embedded link on your webpage to place a call through to you! This easy to use mechanism greatly increases the chances of customers calling in and making a purchase.
When a customer calls in, a VoIP virtual receptionist greets them and routes the call to the extension that is requested. Extension calling makes life much simpler and ensures that the customer feels the centralized quality in the smooth running of your organization. Extension calling is also very beneficial to portray a unified front for any branches that you may have as all of them can be accessed through one number.
A well appreciated feature of VoIP telephone systems is that you have a bundled communications platform available to sort through the clutter of your incoming as well as outgoing communication. This means that you will not have to access different platforms to check your email, voice mail and faxes. You can do all this through your VoIP system itself!
VoIP telephone systems make use of a PBX or Private Branch eXchange system. This feature allows you to have many different extension numbers instead of having to install many phone lines that are cumbersome and high on cost front. With VoIP telephone systems, you can make use of features like a virtual receptionist, extension calling and caller identification. You can even route your calls to different numbers through advanced call forwarding systems which allows you to remain available all the time. This feature is indispensable considering the fact that businesses the world over are reviving at a good pace.
With VoIP telephone systems, you will never have to subject your customers to dead waiting. You can ensure that they are listening to good music or even pre-recorded messages even while they are on hold. This way, your customer will know that you value their time and preferences.
The use of VoIP phone systems negates the need for too much business travel as you can avail features like video chatting and web conferencing at different locations simultaneously. These rich features set are integrated in your small business telecommunications system with VoIP. The call rates are minimal and you can avail unlimited free calling plans as well. Cost effectiveness and efficiency is the name of the game.
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