Online VoIP Video Training or Instructor Led Webinars!

Audio Voice Prompts Ready to use
The Auto Attendant and Contact Center Audio Prompt Library for Overworked and Unappreciated VoIP Technicians. Download 79 “canned” audio prompt messages in wav format ready to use.Click on order now to view list of all messages and sample wav file.
ShoreTel IPBX Training Videos
DrVoIP walks your through the architecture and configuration of a multi-site ShoreTel iPBX. The Library is regularly updated with information and currently covers Version 13. The library is targeted at System Administrators but also provides tech tips and troubleshooting guides.
ShoreTel ECC Training Videos
DrVoIP walks you through the configuration and setup of a ShoreTel ECC and is currently updated to include ShoreTel ECC Version 9. This library is for installers and system administrators and also covers subjects like Chat Configuration and Database Dips using MySQL OBDC.
CISCO Unified Call Manager Training – $75 a year!
CISCO Ninja CCIE #6778 Michel Thomatis of RouteHub walks you through the setup and configuration of a Version 8 Unified Communications Call Manager! A step by step configuration guide for the serious CISCO engineer interested in developing VoIP engineering skills.
CISCO UCCX – Basic Scripting
DrVoIP walks you through the process of creating CISCO UCCX Scripts moving steadily from a simple queuing script, through advanced queueing call flow including scripting a Call Back option and illustrates how to use XML documents. This package includes the DrVoIP generic call queue with advanced options.
DrVoIP Generic Call Queue with Advanced Options
Quickly implement an advanced Contact Center CSQ with options for: Manually Opening and Closing the Queue on demand Check Option for selecting alternative Language Check Option for Holiday Call Processing on Day of the Year .. read more
DrVoIP Call Back Option
This is an optional module that requires the “DrVoIP Generic Call Queue”script and enables the caller an Option to be called back by the next available agent without losing the caller’s place in Queue.
DrVoIP CCAdmin
This is an optional module to the “DrVoIP Generic Call Queue” and enables supervisors to call into a Script that will prompt them for a User ID and Password. Once authenticated, they can Open or Close a Queue as well as record a new “closed message”.

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Network Readiness Assessment

Is your network Ready?

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

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DrVoIP Planning Guide

DrVoIP Planning Guide

A plain language VoIP guide for the business professional. (pdf)

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DrVoIP ShoreTel ECC Planning Guide

DrVoIP ShoreTel ECC Planning Guide

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

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