|CISCO UCCX – Basic Scripting
DrVoIP walks you through the process of creating CISCO UCCX Scripts moving steadily from a simple queuing script, through advanced queueing call flow including scripting a Call Back option and illustrates how to use XML documents. This package includes the DrVoIP generic call queue with advanced options.
|DrVoIP Generic Call Queue with Advanced Options
Quickly implement an advanced Contact Center CSQ with options for: Manually Opening and Closing the Queue on demand Check Option for selecting alternative Language Check Option for Holiday Call Processing on Day of the Year .. read more
|DrVoIP Call Back Option
This is an optional module that requires the “DrVoIP Generic Call Queue”script and enables the caller an Option to be called back by the next available agent without losing the caller’s place in Queue.