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ShoreTel IPBX Training VideosDrVoIP walks your through the architecture and configuration of a multi-site ShoreTel iPBX. The Library is regularly updated with information and currently covers Version 13. The library is targeted at System Administrators but also provides tech tips and troubleshooting guides. |
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ShoreTel ECC Training VideosDrVoIP walks you through the configuration and setup of a ShoreTel ECC and is currently updated to include ShoreTel ECC Version 7. This library is for installers and system administrators and also covers subjects like Chat Configuration and Database Dips using MySQL OBDC. |
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Basic Networking Training VideosThis library is for Telecom Technicians who need to learn about basic IP networking. The ever growing library starts with the very basics and includes subjects like Vlan configuration, Static Routing and CISCO IOS basic configuration practices. |
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CISCO Unified Call Manager Training – $99 a year!CISCO Ninja CCIE #6778 Michel Thomatis of RouteHub walks you through the setup and configuration of a Version 8 Unified Communications Call Manager! A step by step configuration guide for the serious CISCO engineer interested in developing VoIP engineering skills. |
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CISCO UCCX – Basic Scripting
DrVoIP walks you through the process of creating CISCO UCCX Scripts moving steadily from a simple queuing script, through and advanced queueing call flow complete with a Call Back option. The simple script is used to build more advanced functionality including Language Selection, Database Dips, Document Creation and XML file operations. The series starts with an overview of the Script Editor, Administration Portal and the various databases that make up a UCCX Server. This is not an installation video! This is all about scripting call center call flow using the CISCO UCCX editor. Each lesson Script is also available for download. The library is being continually updated and reflects the latest UCCX scripting tips and tricks! |
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